Shipping Policy

Shipping Policy - Metis Koleksyon
Effective Date: 04/01/2025

Thank you for shopping with Metis Koleksyon! We aim to deliver your order quickly and efficiently. Please review our shipping policy to understand how we process and ship your items.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive an email confirmation with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on your location and selected shipping method.

Shipping Option Estimated Delivery TimeCost

Standard Shipping 3–7 business days Calculated at checkout

Express Shipping 1–3 business days Calculated at checkout

Note: Delivery times are estimates and may vary due to weather, postal delays, or carrier issues beyond our control.

3. Domestic & International Shipping

We currently ship nationwide across the United States.
For international orders, please contact us before placing an order to confirm availability and rates.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package directly using the provided link.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for the re-shipping cost.

6. Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged:

Contact the shipping carrier first to open a claim.
Then email us at info@metiskoleksyon.com with your order number and claim details.
We’ll do our best to assist you in resolving the issue.

7. Contact Us

For questions regarding your order or shipping, reach out to our support team:
📧 Email: info@metiskoleksyon.com
🌐 Website: https://metiskoleksyon.com